Shipping Policy
Shipping Locations
- We ship Australia-wide to residential, commercial, and business addresses.
- Delivery to regional and remote areas is available, though timeframes may vary.
- For special or bulk orders, shipping availability will be confirmed at the time of order.
- International shipping is not available.
Order Processing & Dispatch
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Dispatch timelines apply to in-stock items only.
Shipping Timeframes
Metro Areas
Fast
1–3
business days
Regional Areas
Standard
2–7
business days
Remote Locations
Extended
3–10
business days
Delivery times are estimates and may vary due to courier delays, weather, or peak periods.
Shipping Charges
- Shipping costs are calculated at checkout based on product size, weight, and delivery location.
- Additional charges may apply for bulky, oversized, or heavy items.
- Free shipping or promotional rates may apply on selected products or bulk orders.
Tracking Your Order
- Once your order is dispatched, a tracking link will be shared via email or SMS.
- You can track your shipment in real-time through the courier partner.
Delivery & Signature
- Orders may be delivered with Authority to Leave (ATL) unless otherwise requested.
- If a signature is required and unavailable, re-delivery or collection may be necessary.
Payments
- Full payment must be completed before order dispatch unless otherwise agreed.
- We accept secure payment methods via our website or approved payment channels.
Delays & Liability
- While we aim for timely delivery, Solar Warehouse is not responsible for delays caused by:
- Courier services
- Weather conditions
- Remote delivery limitations
- Delivery timeframes are indicative only and not guaranteed.
Damaged or Lost Shipments
- If your order arrives damaged or is lost in transit, please notify us within 48 hours of delivery.
- We will assist with investigation, replacement, or resolution based on the situation.
Special & Bulk Orders
- Bulk orders may have different shipping timelines, freight charges, and delivery conditions.
- Please confirm all details with our team prior to placing large orders.
Carriers
